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Remanufacturée HP 962XL cartouche d'encre combo haute capacité BK/C/M/Y - Eco-Saver

3/5

This is the second ink package I’ve purchased. After several months of using the ink the printer decided the cartridges were counterfeit and stopped working. Thought I would give it one more try and ordered these again. Ordering was not easy, I couldn’t figure out how to apply the “credits” I earned from last purchase, and the one year warrantee that I read about doesn’t seem to exist, so I’m left undecided if I will ever purchase again in the future.

09 oct. 2026

Réponse de notre service à la clientèle

Thank you for taking the time to share your experience with this ink combo, and for giving us another try. We're truly sorry the printer stopped recognizing your previous cartridges and that ordering felt confusing this time. We've shared your feedback with our product and website teams so we can do better. If you'd like more help, our Customer Support team is here for you: Live Chat or 1-866-979-7463, Monday to Friday, 9 AM–5 PM ET. We've also sent you an email — please check your inbox. We look forward to having you back. — 123ink.ca Customer Care. This reply was drafted with AI assistance and reviewed by our team.

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