Enjoy free shipping on orders over $49

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FREE SHIPPING* on all orders over $49 in Canada !All orders under $49, the cost of shipping is only $7.95! *Free shipping is not available when the shipping address is a remote location.More >>

Enjoy free shipping on orders over $49

Our processing time for orders may take up to 24-48 hours. Once processed, the estimated delivery time can take anywhere from 1-5 business days depending on the shipping destination.

FREE SHIPPING* on all orders over $49 in Canada !All orders under $49, the cost of shipping is only $7.95! *Free shipping is not available when the shipping address is a remote location.More >>

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(TLDR at the end) First off the packaging was beautifully done, all parts were generously wrapped in either soft foam or bubble wrap. Sadly the instruction manual did not receive the same amount of love. Although the overall assembly is rather straight forward, the assembly manual fails to properly differentiate the screws (each screw on the manual comes with a picture and a measurement in "mm", except the picture that represents the 25mm is longer than the 30mm and 35mm screws). Each type of screw is labelled as a letter in the manual (Example: Screw "A" is used to secure the armrests onto the cushion and Screw "B" secures the backrest). The problem is that none of the screws were physically labelled. My package also came with an inconsistent amount of screws at least according to what should have been included in the manual. But once the assembly inconvenience is dealt with and the chair is built, there continues to be noticeable problems. First is the cushion of the chair; it lacks cushion so much that over time it basically feels like you're sitting on just a plank of wood (I am typically in my chair for at least 3 hours and I weigh between 150-160 lbs). I ended up having to purchase a separate cushion for this chair. The backrest is screwed to the cushion, so in order to lean back on the chair, the cushion must also tilt back (so not much of a resting position on the chair if you happened to be hoping for any). The tilt can only be locked in the upright sitting position or the free to tilt/rocking position. Depending on your height (I am 5'7" or 170cm), the headrest might feel a bit awkward. In my situation the headrest is just a bit too high for me, even on the lowest setting (although the separate cushion mentioned earlier can fix that). The headrest is removable but you'll be left with the plastic piece that is supposed to hold the headrest (the plastic seems removable, but to me it also seems like a hassle). If you are significantly shorter than 5'7" you might want to consider other options if your intention for purchasing the chair was to utilize the headrest. TLDR: Good packaging, bad assembly manual, lack of cushioning (I highly recommend a separate cushion), headrest probably best for those taller than 5'7" (it's still usable at that height, just doesn't seem as comfortable)
Aug 13, 2019
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Reply by our customer service

Dear customer ,thanks for your kind reviews .I am glad that we have resolved the issue for you .Any concern ,please feel free to let us know .Best regards

Once unrolled out of the package, the edges seemed to completely out in about 6 hours (mind you I was not actively keeping track). The mouse pad overall is consistently flat except for one small bump close to the left side of the pad but I don't mind it too much as my mouse will most likely never be on the left side of the pad. The bump is only noticeable if I run my hand across it and feels like skin swelling. Although there might've been that minor inconsistency, I still give the mouse pad a 5/5 because I am not inconvenienced by it.
Aug 13, 2019
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Reply by our customer service

Hello, Thank you for writing in, we do appreciate your feedback. If ever you have any issue with this item please let us know by contacting us at 1-866-979-7463 or email support@123ink.ca. Thank you!


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