guest customer reviews

Enjoy free shipping on orders over $49

Our processing time for orders may take up to 24-48 hours. Once processed, the estimated delivery time can take anywhere from 1-5 business days depending on the shipping destination.

FREE SHIPPING* on all orders over $49 in Canada !All orders under $49, the cost of shipping is only $7.95! *Free shipping is not available when the shipping address is a remote location.More >>

Shopper+ Business Help Center

English

Reviewed

Remanufactured HP 962XL Ink Cartridge Combo High Yield BK/C/M/Y - Eco-Saver

3/5

This is the second ink package I’ve purchased. After several months of using the ink the printer decided the cartridges were counterfeit and stopped working. Thought I would give it one more try and ordered these again. Ordering was not easy, I couldn’t figure out how to apply the “credits” I earned from last purchase, and the one year warrantee that I read about doesn’t seem to exist, so I’m left undecided if I will ever purchase again in the future.

Oct 09, 2026

Reply by our customer service

Thank you for taking the time to share your experience with this ink combo, and for giving us another try. We're truly sorry the printer stopped recognizing your previous cartridges and that ordering felt confusing this time. We've shared your feedback with our product and website teams so we can do better. If you'd like more help, our Customer Support team is here for you: Live Chat or 1-866-979-7463, Monday to Friday, 9 AM–5 PM ET. We've also sent you an email — please check your inbox. We look forward to having you back. — 123ink.ca Customer Care. This reply was drafted with AI assistance and reviewed by our team.

Site is easy to read and navigate. Not true for many other sites. Lots of other stuff to choose from as well. When I get time, I'll have a good look. Thanks!

Sean LJune, 2023

Recherche simple et facile, paiement super rapide, livraisons toujours reçues dans les délais indiqués

Maurice LJune, 2023

Read all 82483 reviews

Montreal: 3501 F.X. Tessier Suite 180, Vaudreuil-Dorion, QC, J7V 5V5
Shopper+ Family SITES: 123ink.ca | primecables.ca

Loading...

Reviewed

Reply by our customer service

Switch to United States